Refund policy

1. Order Cancellation

Before your order ships, you may cancel for a full refund.



Situation Refund Available?
Before warehouse processes your order ✅ Yes – full refund
After warehouse processes but before shipping ✅ Yes – full refund
Custom products (engraved shears, personalized items) ❌ No – cannot cancel
Private inventory orders (special stock just for you) ❌ No – cannot cancel

How to cancel: Email us at support@fadeblading.com immediately. Cancellation requests are processed within 3 business days.

2. Lost in Transit

If your tracking shows the package is lost and hasn't updated for an extended period:



Condition What We Do
Tracking shows "lost" or no update for 15+ days (USA) / 25+ days (International) We investigate with Dropshipman
Loss is confirmed by logistics provider ✅ Full refund issued

What we need from you: A screenshot from the tracking website showing the lost status.

Timing: Once loss is confirmed, refunds are processed within 5 business days.

3. Untimely Delivery (Late Packages)

If your order hasn't arrived within the promised timeframe:



Shipping Method When to Request Refund Refund Available?
Economy (Standard) 30+ days after estimated delivery ✅ Yes – full refund
Express (DHL/UPS) 30+ days after estimated delivery ✅ Yes – full refund

Important exception per Dropshipman: Only orders shipped via YunExpress and WANB are eligible for late delivery refunds. Other carriers are not covered.

What this means for you: If your package is late but shipped via a carrier other than YunExpress/WANB, we will still try our best to help, but we cannot guarantee a refund.

Our workaround: We recommend adding Shipping Protection at checkout (see Section 10) to cover these scenarios.

4. Damaged or Incorrect Items

Deadline: You must contact us within 7 business days of delivery for damaged or incorrect items.

What We Need From You (Valid Proof)



Required Evidence Details
Photos or videos Clear images showing the damage or wrong item
Shipping slip photo The label on the package
Barcode photo Any barcode on the product or packaging

How Issues Are Resolved



Problem Resolution
Wrong item sent ✅ Full refund OR replacement (we cover everything)
Severely damaged package ✅ Full refund OR replacement
Partially damaged (minor scratches, slight deformation) ⚠️ Partial refund (amount depends on damage severity)
Slightly squished box but product fine ❌ No refund – product is still usable

Important: If your photos don't clearly show the problem, Dropshipman may deem the proof invalid and reject the request. Please take clear, well-lit photos from multiple angles.

What Is NOT Considered Damage

Based on Dropshipman's policy, the following are not valid reasons for refund:

  • You don't like the product

  • The smell is unusual (new tools often have a factory scent)

  • Product description felt different than expected

  • You ordered the wrong item or color

  • Minor scratches that don't affect function

5. Delivery Disputes (Marked "Delivered" But Not Received)

If your tracking shows "Delivered" but you haven't received the package:

Step 1: Contact the Carrier First

Before contacting us, you must:

  1. Check with neighbors or around your property

  2. Contact the last-mile carrier (USPS, FedEx, UPS, etc.)

  3. File a report with them

Step 2: Contact Us

If the carrier confirms the package is lost, email us at support@fadeblading.com with:

  • Screenshot of the "Delivered" status

  • Proof you contacted the carrier

  • Screenshot of any refund you received from the carrier

Step 3: Our Resolution

| If you have refunded the customer (for stores reselling) | We will refund you |
| If you are the end customer | We will file a claim with Dropshipman (no guarantee) |

Per Dropshipman: For orders marked "Delivered," we can only refund if you provide proof that you have already refunded your customer. For direct customers, results vary by carrier.

6. Returns (You Don't Need to Ship Anything Back)

Good news: You never need to return an item to us.



Why? Explanation
International shipping costs Returning a 20combtoChinacosts20combtoChinacosts30+
Risk of loss/damage Long-distance returns often get lost or damaged

What this means: If we approve your refund, you keep the product. No need to pack it up or ship it anywhere.

7. Force Majeure (Things Outside Our Control)

Dropshipman takes no responsibility for delays or damage caused by:



Event Example
Natural disasters Earthquakes, floods, hurricanes
Weather Heavy snow, storms, typhoons
Health crises Pandemics, epidemics
Political Wars, strikes, customs inspections
Global situations International trade disputes

If your package is delayed due to these events: We cannot offer refunds. We appreciate your understanding.

8. What We CANNOT Refund (Per Dropshipman)

The following are unacceptable disputes and will be rejected:



Reason Why It's Rejected
"I don't like the product" Subjective opinion
"The description wasn't accurate" We provide detailed specs
"It smells unusual" New products have natural odors
"I ordered the wrong item/color" Customer error
"Wrong/insufficient address provided" Customer error
"No one was home to sign" Customer error
"I refused the package" Customer error
"It's a gift and arrived late" Not a product defect
P.O. Box delivery issues Some carriers don't deliver to P.O. Boxes
Remote area surcharge or delay Customer location factor

Also excluded: Any order shipped via carriers OTHER than YunExpress or WANB that arrives 30+ days late is not eligible for late delivery refunds per Dropshipman.

9. Digital Course Refund Policy (7-Day Window)

This is separate from physical products and not affected by Dropshipman's rules.

7-Day Money-Back Guarantee

If you purchase a course and decide it's not right for you, you may request a refund within 7 days of purchase, provided:



Condition Requirement
Lessons watched Less than 25% of total course content
Time since purchase 7 days or less
Reason provided Brief explanation

No Refunds After 7 Days

After 7 days or 25% watched (whichever comes first), course purchases are final. You keep lifetime access.

How to Request a Course Refund

Email support@fadeblading.com with "Course Refund" in the subject line + your order number.

10. Shipping Protection (Highly Recommended)

Per Dropshipman's recommendation: To protect against lost, late, or damaged packages, we highly recommend adding Shipping Protection at checkout.



Without Protection With Protection
Late delivery? May not be covered Covered for most issues
Lost package? Must go through carrier dispute We handle it for you
damaged item? Covered only if reported in 7 days Extended coverage

The Shipping Protection app costs a small fee at checkout and saves hours of headache.

11. How to Request a Refund (Physical Product)

Step-by-Step Process

  1. Email us within 30 days of delivery at support@fadeblading.com

  2. Include in your email:

    • Order number

    • Product name

    • Issue description

    • Clear photos/videos (damage or wrong items)

    • Photo of shipping slip and barcode (if damaged/incorrect)

  3. Wait for our response (24-48 hours)

  4. If approved: Refund processed within 5 business days

What Happens After You Contact Us

| We receive your request | → | We review evidence | → | We submit to Dropshipman | → | Dropshipman approves/rejects | → | We notify you |

Note: Dropshipman makes the final determination on whether evidence is valid. We will advocate for you, but we cannot override their decision.

12. Refund Processing Times



Step Timeframe
Initial response from us 24-48 hours
Dropshipman review 2-5 business days
Refund processing (if approved) 3-5 business days
Bank/card credit posted 3-5 additional business days

Total estimated time: 8-15 business days from your request to money back.

13. Summary Table



Issue Deadline Refund? Return Required?
Lost in transit Within 30 days of delivery ✅ Yes No
Late delivery (YunExpress/WANB only) 30+ days late ✅ Yes No
Late delivery (other carriers) Varies ⚠️ Maybe (not guaranteed) No
Damaged item Within 7 business days of delivery ✅ Yes (full or partial) No
Wrong item sent Within 7 business days of delivery ✅ Yes No
Don't like the product N/A ❌ No N/A
Ordered wrong item N/A ❌ No N/A
Course (under 7 days, <25% watched) Within 7 days of purchase ✅ Yes N/A (digital)
Course (over 7 days or 25%+ watched) N/A ❌ No N/A
Force majeure delay N/A ❌ No N/A

14. Contact Us

For all refund requests or questions:



Method Details
Email support@fadeblading.com
Contact Form fadeblading.com/pages/contact
Response Time 24-48 hours (Monday to Friday)

Please include your order number in every email. It helps us find your information faster.

15. A Note on Transparency

We use Dropshipman to fulfill our physical products. Their policies (shared above) govern our ability to refund you. While we will always fight for a fair resolution, we cannot offer refunds for situations Dropshipman explicitly excludes.

This is why we keep prices low – by not holding inventory ourselves, we save on warehousing and pass those savings to you. The tradeoff is stricter after-sales rules.

For complete peace of mind: Add Shipping Protection at checkout. It covers most scenarios Dropshipman does not.

FadeBlading.com – Master the fade. Master the blade.